F A Q

questions

When will my food be delivered if I order today?

If you order today, your delicious ingredients and recipes will be delivered on Monday Dec 5th, Tuesday Dec 6th, Saturday Dec 10th or Sunday Dec 11th. For all deliveries outside of Dublin you will receive your delivery on Monday Dec 5th or Tuesday Dec 6th.

How does the Classic Plan work?

The Classic Plan offers customers a choice between 14 dishes from our Classic Menu.

How does the Plant-Based Plan work?

The Plant-Based Plan offers customers a choice between 5 dishes from our Plant-Based Menu. This menu includes both vegan and vegetarian options. Each dish is labeled to indicate if it is vegan or vegetarian only. Customers on this plan may only select dishes from the Plant-Based Menu.

How does the Family Plan work?

We have 2 Family Plans to choose from – the Hungry Family Plan or the Small Family Plan. Both plans offer customers a choice between 10 dishes from our Family Menu.

We recommend the Hungry Family Plan if your family consists of 2 adults and 2 children over the age of 10.

We recommend the Small Family Plan if your family consists of 2 adults and 2 children under the age of 10.

Customers will automatically be sent these dishes each week if their account is active. Customers on this plan may also select dishes from the Vegetarian Menu at no additional cost or the Classic Menu for an additional €5 per dish. For details on how to do this please email hello@dropchef.com.

Are you a subscription service?

Yes we are, each week you choose three dishes and then on Wednesday of each week we bill your account. You are free to put your account on hold at any time and to skip weeks for any reason. Just go to the My Account Subscriptions page, ‘View’ the subscription you would like to suspend and then click on Suspend Account. When you are ready to reactivate just click Reactivate. Alternatively submit your dish selections and your account will automatically reactivate

What days do you deliver?

If you sign up today our box will be delivered as follows

– Greater Dublin Area: Saturday-Tuesday.
– Outside Dublin: Monday or Tuesday.

You can select your preferred day at the checkout.

How do I change my delivery day?

To change your delivery day go to My Account

Click on Delivery
Select your preferred delivery day from the dropdown box
Click on Save Changes.

What about bank holidays?

If you normally have a box delivered on Sunday at home, it will arrive on Monday. If you normally have a box delivered on Monday, it will arrive on Tuesday. If you normally have a box delivered on Tuesday, it will arrive on Wednesday. If you want to change your delivery day you can contact us at hello@dropchef.com.

Do you deliver all over Ireland?

Yes, we deliver all over the Republic of Ireland and Northern Ireland.

Where can I find my recipe card online?

You can download your recipe from your order each week.

Go to My Account
Click on Orders
Click on the order containing the recipe you need
Click on View Recipe Card below the recipe that you want to download.

Can the box sit in my office all day?

Yes, our ice packs will keep things cool and fresh for longer than 24 hours. Think of your box as a mobile fridge, but remember to place things in a real refrigerator as soon as you get home.

How long does your produce last?

If you receive your produce at the weekend it will last until the end of that work week.

If you receive your produce at the start of the week it will last until the end of that week.

There are best before dates on all of our meat and fish products too.

What is the snack lab and how do I order it?

The snack lab contains a variety of healthy wholesome snacks. Specially formulated trail mixes, protein balls, energy cakes and more. Designed to be as nutrient dense as possible, to help you maintain peak performance in physical and cognitive tasks.

You can add a snack lab to your account on the My Account Add-ons page. Click on Add.

To remove the Snack Lab from your subscription go to the My Account Add-ons page. Click on Remove.

How do I recycle my box?

Please keep your box, silver foil and gel packs.

For customers in the Greater Dublin Area we will try to pick it up with your next delivery. Many of our customers simply leave last week’s box out for us when we deliver to them each week.

For all other customers please save up 5 weeks of silver foil and gel packs, put them into 1 box and then email us at hello@dropchef.com to arrange a courier collection.

Alternatively, you can dispose of it with your household waste. Please check the information which you receive from your local bin collection company to confirm, but generally you can put the cardboard box and brown bags in your green bin.

You can cut open your ice packs and pour the water solution down your sink, it is non toxic. Then depending on your area you can put the ice pack bags and silver foil either in your green or black bin.

When will my account be billed?

If your account is ‘Active’ on Wednesday then your subscription will automatically renew and your account will be billed for the following week. If you do not want to place an order that week you can put your account ‘on-hold’. If you suspend your account before Wednesday your account will not be billed.

How do I cancel my order?

To cancel an order just follow the steps below.

You need to cancel before Friday each week for it to be processed in time.

Go to My Account Orders
Click on the order that you want to cancel
Click the Cancel this Order button at the bottom of the screen
Click OK to confirm.

This will cancel that order and your payment will automatically be credited to your DropChef account.

If you want to cancel a future order you can skip a week or place your account on hold.

How do I skip a week?

To skip one week, log into your account on the website or in the app.

Go to My Account Subscriptions
Click on Skip A Week
Click OK to confirm.

Your subscription renewal will be pushed to the following week.

If you want to skip more than one week we suggest putting your account on hold.

How do I put my subscription on hold?

To put your account on hold, log into your account on the website or in the app.

Go to My Account Subscriptions
Click the Suspend button at the bottom of the screen
Click Indefinitely
Click OK to confirm.

This will put your subscription on hold indefinitely.

Is my order automatically cancelled if I skip a week or put my account on hold?

No. Your account is renewed every week on Wednesday morning and you receive an automatic email when this happens.

If you skip a week or ask to go on hold after your account has been renewed on Wednesday morning, your next renewal date will be pushed forward by one week and your current order will not be affected.

To see if you have any active orders on your account go to My Account Orders.

If you want to cancel an order, click on it
Click the Cancel this Order button at the bottom of the screen
Click OK to confirm.

As ever, if you have any questions about this or anything else – please feel free to reach out to us at hello@dropchef.com.

My subscription is on hold, how do I reactivate it?

To reactivate your subscription, log into your account on the website or in the app.

Go to My Account Subscriptions
Click on View to view the subscription you would like to reactivate
Click Reactivate.

Alternatively, select your dishes for that week and your account will automatically reactivate.

What is your return policy?

If you’re not happy with DropChef for any reason let us know and we’ll either deliver you another box or refund your money, your choice. We have a smiley face guarantee policy!

What day do I need to choose my dishes by?

In order to source the freshest ingredients for you we need to receive your dish selections before Friday. If your account is ‘Active’ on Thursday afternoon and you haven’t selected your dishes, then we will send you a text reminder with dishes that have been thoughtfully selected for you. ​If you would like to change these selections simply reply to the message or go to My Menu to select your dishes.

What happens if I forget to select my dishes?

If you forget to select your dishes, do not worry!

If you do not select your dishes before Friday they will be automatically selected for you.

Some people regularly let us select their dishes for them because enjoy the surprise!

My dishes were automatically selected for me. How do I change them?

​In order to source the freshest ingredients for you we need to receive your dish selections before Friday.

If you do not select your dishes before Friday they will be automatically and thoughtfully selected for you.

Some people enjoy the surprise, but if you would like to change this selection then go to the My Menu page before Friday and simply make your new selection.

How do I change the plan I'm on?

Go to My Account Subscriptions
Click on Switch Subscription
Select your new plan
Click on Switch Subscription
Complete the payment details
Click on Switch Subscription.

My payment is pending, how do I complete it?

Go to My Account Orders
Click on the relevant order
Click on Pay for this order
Select the payment method. You can choose to pay with your existing card or add a new one.
Click on Pay for this order.

How do I update my payment method?

Go to My Account Payment Methods
Delete any existing payment details
Click on Add Payment Method
Select the payment method.

How do I change my delivery address?

Go to My Account Delivery
Click on Edit
Update with your new delivery address.
Please ensure you do this before Friday to ensure we have the correct details for your weekend delivery.

If I have a question how do I contact you?

We love hearing from you! You can contact our team via email at hello@dropchef.com or phone 01 515 8211. Our Customer Service team is there to answer your questions 9am-5pm Mon-Fri.

Can I try DropChef before I sign up for a subscription?

Yes! You can try out our Trial Box which allows you to choose three meals from this week’s menu commitment free. Get more information by following the link.

Do you do gift cards?

You can purchase a Gift Card by clicking on Gift Card in the green menu bar at the top of the screen. The recipient will receive an eGift voucher which they can use to sign up to the subscription of their choice.

For amounts greater than 100 euro email us at hello@dropchef.com.

What are your Terms & Conditions?

Our Terms & Conditions of Website Use can be found here
Our Terms & Conditions of Sale & Supply can be found here

 *If you wish to sign up, please follow this link: Sign-Up
*If you have any other Questions, please do ask us on hello@dropchef.com