F A Q
When will my food be delivered if I order today?
If you order today your delicious ingredients and recipes will be delivered on Sat May 15, Sun May 16 or Mon May 17. For all deliveries outside of Dublin you will receive your delivery on Mon May 17 or Tue May 18.
How does the Classic Plan work?
The Classic Plan offers customers a choice between 9 dishes from our Classic Menu. Customers cooking for 3 or 4 people may also select from the Small/Hungry Family Menu at no additional cost. For details on how to do this please email email@example.com
How does the Vegetarian Plan work?
The Vegetarian Plan offers customers a choice between 4 dishes from our Vegetarian Menu. Customers on this plan may only select dishes from the Vegetarian Menu.
How does the Hungry Family Plan work?
The Hungry Family Plan is a set menu of 3 family friendly dishes. We recommend this plan if your family consists of 2 adults and 2 children over the age of 10. Customers will automatically be sent these dishes each week if their account is active. Customers on this plan may also select dishes from the Vegetarian Menu at no additional cost or the Classic Menu for an additional €5 per dish. For details on how to do this please email firstname.lastname@example.org
How does the Small Family Plan work?
The Small Family Plan is a set menu of 3 family friendly dishes. We recommend this plan if your family consists of 2 adults and 2 children under the age of 10. Customers will automatically be sent these dishes each week if their account is active. Customers on this plan may also select dishes from the Vegetarian Menu at no additional cost or the Classic Menu for an additional €5 per dish. For details on how to do this please email email@example.com
Are you a subscription service?
Yes we are, each week you choose three dishes and then on Wednesday of each week we bill your account. You are free to put your account on hold at any time and to skip weeks for any reason. Just go to the My Account Subscriptions page, ‘View’ the subscription you would like to suspend and then click on Suspend Account. When you are ready to reactivate just click Reactivate. Alternatively submit your dish selections and your account will automatically reactivate
What days do you deliver?
In Dublin we deliver on Mondays 9am-5pm, typically we are delivering to customers’ workplaces on Mondays. In Dublin we deliver to your home on Sundays. For all deliveries outside of Dublin you will receive your delivery on Tuesday.
What about bank holidays?
If you normally have a box delivered on Sunday at home, it will arrive on Monday. If you normally have a box delivered on Monday, it will arrive on Tuesday. If you normally have a box delivered on Tuesday, it will arrive on Wednesday. If you want to change your delivery day you can contact us at firstname.lastname@example.org.
Do you deliver nationwide?
Yes we do deliver nationwide!
Can the box sit in my office all day?
Yes, our ice packs will keep things cool and fresh for longer than 24 hours. Think of your box as a mobile fridge, but remember to place things in a real refrigerator as soon as you get home.
How long does your produce last?
We deliver on Sunday or Monday and the produce will last until the end of that work week.
How do I recycle my box?
Due to the current situation with Covid-19 the below information is temporarily on hold. For the next few weeks under direction from the Food Safety Authority, to prevent cross-contamination we are unable to collect packaging and return it to our fulfilment centre. You may keep the packaging and return it to us when we are able to receive it again, or dispose of it with your household waste. Please check the information which you receive from your local bin collection company, but you can put the cardboard box and brown bags in your green bin. You can cut open your ice packs and pour the water solution down your sink, it is non toxic. Then depending on your area you can put the ice pack bags and silver foil either in your green or black bin.
Please keep your box, silver foil and gel packs.
For customers in the Greater Dublin Area we will try to pick it up with your next delivery. Many of our customers simply leave last week’s box out for us when we deliver to them each week.
For all other customers please save up 5 weeks of silver foil and gel packs, put them into 1 box and then email us at email@example.com to arrange a courier collection.
When will my account be billed?
If your account is ‘Active’ on Wednesday then your subscription will automatically renew and your account will be billed for the following week. If you do not want to place an order that week you can put your account ‘on-hold’. If you suspend your account before Wednesday your account will not be billed.
What day do I need to choose my dishes by?
In order to source the freshest ingredients for you we need to receive your dish selections by midday Friday. If your account is ‘Active’ on Thursday afternoon and you haven’t selected your dishes, then we will send you a text reminder with dishes that have been thoughtfully selected for you. If you would like to change these selections simply reply to the message or go to My Menu to select your dishes.
What is your return policy?
If you’re not happy with DropChef for any reason let us know and we’ll either deliver you another box or refund your money, your choice. We have a smiley face guarantee policy!
If I have a question how do I contact you?
We love hearing from you! You can contact our team via email at firstname.lastname@example.org or phone 01 515 8211
If I don't want to sign up to a subscription can I still try DropChef?
Yes! You can try out our Trial Box which allows you to choose three meals from this weeks menu commitment free. Get more information by following the link.
Can I purchase a Gift Subscription?
Yes. To purchase a gift subscription email us at email@example.com
Do you do No-Contact delivery?
Yes. If you are under the weather or working from home in your PJs and don’t want to meet the driver face to face that is no problem. None of our boxes need to be signed for so just include in your delivery note that you would like “no-contact” and include a safe place to leave the box and that works perfectly!